Information

Shipping Policy

At Chi's Clothing & Cosmetics, our order processing time is 1-5 business days before your shipment is dispatched. Once your order is ready to go, you can expect the following shipping options:

  • First Class Package: 3-5 business days for delivery.
  • Priority Package: 2-3 business days for delivery.

Please take note that we are not liable for undelivered packages resulting from incorrect shipping information provided by the customer. It's essential to double-check and ensure that your mailing address is complete and accurate when you check out.

In the event that an incorrect address was supplied, a reshipment fee will be required to resend your package to the correct address.

It's important to mention that Chi's Clothing & Cosmetics cannot be held responsible for missing or stolen packages. Once your items have been shipped and handed over to the post office, we no longer bear responsibility for the package's safe delivery. In such cases, the responsibility for successful delivery lies with the USPS or your chosen shipping carrier. If you encounter any issues with your delivery, please contact your local post office or the relevant shipping carrier for assistance.

Refund/Refund Policy

At Chi's Clothing & Cosmetics, we want to provide you with the best shopping experience possible. To ensure transparency, please take note of our return and refund policy:

Returns and Exchanges

We regret to inform you that we do not accept returns or exchanges. All sales are considered final, and we cannot accommodate any exceptions. Please make your selections carefully and feel free to contact us via email at info@chisclothingandcosmetics.com if you have any questions or need assistance before making a purchase.

Refunds

We do not offer refunds on any items as all sales are final. Your satisfaction is important to us, and we strive to deliver top-quality products. If you have received a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will work to resolve the issue.

Thank you for choosing Chi's Clothing & Cosmetics for your shopping needs. We appreciate your understanding of our return and refund policy, and we're here to assist you with any concerns or inquiries you may have.