At Chi's Clothing & Cosmetics, our order processing time is 1-5 business days before your shipment is dispatched. Once your order is ready to go, you can expect the following shipping options:

• First Class Package: 3-5 business days for delivery.
• Priority Package: 2-3 business days for delivery.

Please take note that we are not liable for undelivered packages resulting from incorrect shipping information provided by the customer. It's essential to double-check and ensure that your mailing address is complete and accurate when you check out.

In the event that an incorrect address was supplied, a reshipment fee will be required to resend your package to the correct address.

It's important to mention that Chi's Clothing & Cosmetics cannot be held responsible for missing or stolen packages. Once your items have been shipped and handed over to the post office, we no longer bear responsibility for the package's safe delivery. In such cases, the responsibility for successful delivery lies with the USPS or your chosen shipping carrier. If you encounter any issues with your delivery, please contact your local post office or the relevant shipping carrier for assistance.

At Chi's Clothing & Cosmetics, we want to provide you with the best shopping experience possible. To ensure transparency, please take note of our return and refund policy:

Returns and Exchanges

We regret to inform you that we do not accept returns or exchanges. All sales are considered final, and we cannot accommodate any exceptions. Please make your selections carefully and feel free to contact us via email at info@chisclothingandcosmetics.com if you have any questions or need assistance before making a purchase.

Refunds

We do not offer refunds on any items as all sales are final. Your satisfaction is important to us, and we strive to deliver top-quality products. If you have received a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will work to resolve the issue.

Thank you for choosing Chi's Clothing & Cosmetics for your shopping needs. We appreciate your understanding of our return and refund policy, and we're here to assist you with any concerns or inquiries you may have.

To track your order, you can ask our online chat bot in the bottom right corner of your screen. The bot will assist you with real-time updates on your order status, including shipping and estimated delivery times. Alternatively, feel free to reach out to our customer support team via email at info@chisclothingandcosmetics.com.

If you need to make changes or cancel your order, please contact us within 1 hour of placing the order at info@chisclothingandcosmetics.com or call us at 317-590-5006. After that, we may not be able to make changes due to processing.

If you receive a damaged or incorrect item, please contact us immediately at info@chisclothingandcosmetics.com or call 317-590-5006 with your order number and a photo of the issue. We will resolve it as soon as possible.

You can reach us through:

• Email: info@chisclothingandcosmetics.com
• Phone: 317-590-5006
• Live Chat: Available on our website during business hours.
• Online Chat Bot: Available 24/7 in the bottom right corner of the screen for instant assistance, including order tracking.

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal
• Apple Pay
• Shop Pay